You can contact us by doing the following:

Click your user icon in the upper-right corner of the BLOCKS screen and select Contact Us.

Follow the instructions on the screen and enter information for all required fields.

Item	Explanation
Email address	The email address you use for logging into your account will be entered automatically. If you want responses sent to another email addresses, click Add another reply address and enter an email address.
Subject	Enter the subject of your inquiry.
Message	Enter your message in as much detail as possible.
File attachments	Depending on your question/message, it is helpful to attach files like screencaps of settings screens, Big Data Board Flows, and the like. Refer to Information on attachments for messages for more information on how to create the files you will need.

Once you have finished entering the required information, click Next.

On the confirmation screen, check that there are no errors in your message and click Send. If you need to correct anything, click Back and make any required revisions.

You should receive a reply to your message within three business days.

Attaching the following can help the support team respond to your message more easily.

• Flows from your Flow Designer

  For messages involving Flow executions from a Flow Designer, please attach a copy of your Flow.

  Refer to the BLOCKS Basic Guide Export page for instructions on how to export a file of your Flow.

• Flow Designer execution logs

  For messages involving Flow executions from a Flow Designer, please attach a copy of your Flow execution logs.

  Refer to the Log panel page’s Log details section for instructions on copying your logs to the clipboard. Please save these logs as a text file and attach them with your message.

• Screen capture of your Model Generator training data settings

  For messages involving Model Generator trainings, please include a screen capture of your Model Generator Details ＞ Settings ＞ Training Data Settings screen.

• Screen capture of your Model Generator training list details

  For messages involving Model Generator trainings, please attach a screen capture for the settings section of the training details screen for the relevant training.

  To access this screen, go to the training list and click on the relevant training’s name. Select Settings.

  You will need to scroll and make two screen captures to get all of the Settings section.

• Model Generator training error logs

  For messages involving Model Generator errors, please attach a copy of the relevant training error logs.

  To access your training error logs, go to the training list and click the relevant training’s name. Select Error logs.

  

  Click Copy error logs to clipboard.

  info_outline You can attach a file of these logs, or simply copy the error logs into the body of your message.

• GCS folder screen capture

  For inquiries for which you have uploaded relevant files to Google Cloud Storage (GCS), please attach a screen capture of the GCS folder they were uploaded to.

• Training set and validation set CSV files

  For messages involving Model Generator trainings, please attach your training set and validation set CSV files, if possible.